Call for Case Studies-The Public Sector

Measuring ROI in the Public Sector Published jointly by IPMA-HR and the ROI Institute

In the last decade, much progress has been made in capturing the impact and ROI in a variety of types of Human Resources programs. Public sector HR organizations have achieved success with this issue and we want to capture these success stories. This new case book will feature ROI studies that show the impact and value of the Human Resources function.

The concept of ROI in the public sector has never been more important than it is today. With the pressure to deliver more with less, public agencies must ensure that HR programs are delivering value. This is particularly important for the expensive, high profile, and highly visible (even controversial) programs. Value must be expressed in terms that top administrators understand and that taxpayers demand. Today, this means impact, monetary value (expressed cost reduction or cost avoidance) and, yes, the financial return on investment.

Case studies are needed in every aspect of HR including, 1) recruiting and selection, 2) orientation and on-boarding, 3) compensation, including pay for performance, 4) benefits and benefits administration, 5) ethics and compliance, 6) diversity, 7) employee relations and work climate, 8) safety and health, 9) wellness and fitness, 10) career development, 11) talent management, 12) management and executive development, 13) leadership and coaching, 14) technical and administrative training, 15) legal issues and, 16) e-HR and human capital management systems.

Each case study should describe the project and the surrounding issues and concerns that lead to the evaluation. The methods used are fully described including the data collection, analysis, and reporting. The data collected should include reaction, learning, application, impact, ROI, and intangibles. Also, case studies should show how the impact of the HR program is isolated from other influences. The goal is to show credible case studies that will serve as examples and learning tools for others.

Publishing a case study in this new book is an excellent way to show the great work of many government departments and agencies. It brings recognition and respect to the important and valuable projects undertaken by HR managers in the public sector. It is also a good way to bring recognition to those individuals who make the difference in designing, developing, implementing, and supporting important projects.

Editors Dr. Patti Phillips, President & CEO of the ROI Institute and Dr. Jack Phillips, Chairman of the ROI Institute are serving as editors of this publication. Together the Phillipses have edited and/or authored over 50 books on the topics of measurement, evaluation, and ROI. For more information on the ROI Institute and the work of Dr. Patti Phillips and Dr. Jack Phillips, please visit www.roiinstitute.net.

Deadlines
The deadline for submission is March 31, 2010. Exceptions may be made under special circumstances and if appropriate arrangements are made.

Click here for case study guidelines. For additional information, please contact the project manager:

Beth Phillips ROI Institute, Inc.
P.O. Box 380637 Birmingham, AL 35238-0637 beth@roiinstitute.net (205) 678-8101