Measuring ROI in Learning and Development: Case Studies from Global Organizations

by Patricia Pulliam Phillips and Jack J. Phillips

Case studies provide real examples of how processes play out in an organization. The book of case studies describes how learning and development programs are evaluated, including the financial ROI. These case studies represent settings and cultures from around the world including India, Australia, Canada, Germany, and other countries, as well as the United States. The case studies are engaging, easy-to-read, and follow the evaluation process from the decision to evaluate a program, to planning for the study, to collecting data, analyzing data, and reporting results. More importantly, these case studies describe the improvements made to programs as a result of evaluation.