Managing Employee Retention: A Strategic Accountability Approach

by Jack J. Phillips and Adele O. Connell

A practical guide for retaining talented employees, showing how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. It presents a logical process for managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, to measuring the ROI of retention programs.