The Value of Learning: How Organizations Capure Value and ROI and Translate it into Support, Improvement, and Funds

by Jack J. Phillips, Ph.D., and Patricia Pulliam Phillips, Ph.D.

Even the best organizations may have trouble convincing key stakeholders that learning programs add value and are vital to a company’s growth. These professionals are faced with a common dilemma: How do you put a number value on the intangible benefits of training and development? Now the experts on ROI and the most prolific authors in learning and development evaluation have created the definitive guide to collecting hard-to-measure data and placing monetary value on those intangible benefits.